Privacy Policy for Simmon's Electrical Solutions

Simmon's Electrical Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities. This may include:

  • Contact Information: Name, address, email address, and phone number.

  • Payment Information: Credit card details and billing information.

  • Service Information: Details about the electrical services you require or have used, including property access details.

  • Communication: Any correspondence between you and us, including emails, phone calls, and written communication.

We collect personal information directly from you when you:

  • Request a quote or book a service.

  • Contact us via phone, email, or our website.

  • Provide feedback or submit inquiries.

2. Use of Personal Information

We use your personal information to:

  • Provide and manage our electrical services.

  • Communicate with you regarding appointments, service updates, and customer support.

  • Process payments and manage billing.

  • Improve our services and customer experience.

  • Comply with legal obligations and resolve any disputes.

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors who need the information to perform their job duties.

  • Third-party service providers who assist us in delivering our services (e.g., payment processors, IT support).

  • Legal, regulatory, or government authorities as required by law.

We will not sell or rent your personal information to third parties for marketing purposes.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards.

5. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you wish to access or correct your information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

6. Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. We take privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Simmon's Electrical Solutions.

Call: 0417 398 777

Email: Jordan@simmonselectrical.com.au

Effective Date: 9th June 2024.